Return Policy

At Iona Vale we strive to provide our customers with high-quality personalized gifts. However, if you are not completely satisfied with your purchase, we understand and want to help make it right.

Since our products are sold through third-party platforms, such as Amazon and Etsy, our return policy is governed by the return policies of those respective websites.

Please note that any purchase made on Amazon or Etsy are subject to their specific return policies. It is necessary for the customers to initiate return requests or cases on the website where the products were purchased, following their specific instructions.

If you have any questions or concerns about returns please reach out to the customer service of the website where you made the purchase, and they will be happy to assist you with the return process.

We will, however, assess and/or accept any requests for the return, replacement or refund of faulty items. While we do our best to stand by our high-quality manufacturing processes, there is always a small chance that you receive a faulty product. In these cases, we promise to go above and beyond to provide you with impeccable customer service and provide you with the quality products you deserve.

However, if there is anything that we can do for you after you have opened your return request on the platform, contact us at

Ionavale.publishing@gmail.com

Thank you for choosing Iona Vale.